At Amev, we understand that sometimes plans change. This refund policy outlines the terms and conditions for cancellations and refunds for event bookings made through our platform.
Last Updated: January 2025 | Effective Date: January 1, 2025
Amev facilitates event bookings between customers and event organizers across India. Our refund policy is designed to be fair to both customers and event organizers while maintaining transparency in all transactions.
All refund requests are subject to the specific terms set by individual event organizers, as well as our platform-wide policies outlined below. Refund eligibility and amounts may vary depending on the event type, timing of cancellation, and organizer-specific policies.
* Individual event organizers may have different cancellation policies. Please check the specific event page for organizer-defined refund terms.
Our team reviews your cancellation request and verifies eligibility
Once approved, refund is processed to your original payment method
Time for refund to reflect in your bank account (varies by bank)
Total Timeline: 10-15 business days from request submission to account credit
If an event is cancelled by the organizer, attendees are eligible for a full refund including all fees and charges. Refunds will be processed automatically within 7-10 business days.
In case of medical emergencies preventing attendance, full refunds may be considered on a case-by-case basis. Required documentation includes:
Events cancelled due to natural disasters, government restrictions, or other force majeure events will be eligible for full refunds or rescheduling options as per organizer policies.
If technical problems on our platform prevent you from attending or accessing a virtual event, we will provide appropriate remedies including refunds or alternative access methods.
Before requesting a refund, consider transferring your ticket to someone else or listing it for resale on our platform.
If you disagree with our refund decision, you can appeal within 15 days of the initial decision. Appeals should be submitted through your account dashboard with additional supporting documentation.
This refund policy is governed by the laws of India and falls under the jurisdiction of Indian courts. Amev operates in compliance with the Consumer Protection Act, 2019 and other applicable Indian regulations.
For international events or customers, specific terms may apply based on local regulations and organizer requirements. Such variations will be clearly mentioned on the event booking page.